Madi Moosh Return & Refund Policy
At Madi Moosh LLC, we want you to love your purchase. Please review our policy below for details on returns, exchanges, and refunds.
Returns & Refunds
We accept eligible returns for a refund within 7 days of delivery. Items received after this window may not qualify for a refund.
Non-returnable items:
Personalized or custom items are final sale and cannot be returned or exchanged.
Return eligibility requirements:
To qualify for a return, items must be:
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Unworn, unwashed, and in brand-new condition
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Free of stains, odors (including smoke or perfume), pet hair, or damage
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Returned in original condition with all tags (if applicable)
Items that do not meet these conditions are not eligible for a refund and will not be re-shipped.
Refund processing:
Approved returns will be refunded to the original payment method within 7–14 business days after inspection. Refunds are subject to:
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A 20% restocking fee based on the product price
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Deduction of original shipping charges (or actual shipping costs if a free shipping promotion was used)
Return shipping:
Customers are responsible for return shipping costs. Madi Moosh LLC is not responsible for lost or damaged return packages. We strongly recommend using a trackable shipping method. Returns without delivery confirmation that are not received cannot be processed.
Undeliverable packages:
Orders returned to us as undeliverable may be:
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Re-shipped at the customer’s expense, or
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Refunded upon request (standard refund fees apply)
How to Initiate a Return
Include a note inside your package with your:
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Name
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Order number
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Email address used at checkout
Mail returns to:
Madi Moosh — RETURNS
6179 Stagecoach Cir
Arcadia, OK 73007
United States
Exchanges
We offer exchanges within 30 days of delivery for eligible items needing a different size, style, or design.
Exchange eligibility:
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Item must be in brand-new, unworn, unwashed condition
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Personalized items cannot be exchanged
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Replacement items are shipped only after the original item is received and approved
Customers are responsible for return shipping costs for exchanges. We recommend using a trackable shipping service. We cannot process exchanges for items that arrive in an ineligible condition.
To request an exchange:
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Mail the item with a note including your name, order number, email, and requested size/style.
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Once approved, we will email you a code to place your replacement order.
Send exchange items to:
Madi Moosh — EXCHANGES
6179 Stagecoach Cir
Arcadia, OK 73007
United States
Order Changes & Cancellations
Once an order has been placed, it cannot be modified or canceled.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery at:
mark@madimoosh.com
We will arrange for a replacement and cover any return shipping when applicable.
All concerns must be reported before items are worn or washed.
Contact Us
For any questions about returns or exchanges, contact:
mark@madimoosh.com